1. Information We Collect
1.1 Personal Information
When you register, purchase a share, or use our services, we collect:
- Name, email address, and phone number
- Billing address and payment information
- Government-issued ID for verification
- Financial information for qualification purposes
- Investment preferences and property interests
1.2 Usage Information
- Property reservation and usage patterns
- Communication preferences
- Device information and IP addresses
- Cookies and similar tracking technologies
2. How We Use Your Information
We use collected information to:
- Process your fractional ownership purchase
- Manage your property reservations and usage
- Communicate important updates about your ownership
- Provide customer support and concierge services
- Ensure compliance with legal and regulatory requirements
- Improve our services and develop new features
- Send marketing communications (with your consent)
3. Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Property management, cleaning, maintenance companies
- Financial Partners: Lending institutions for financing purposes
- Legal Requirements: When required by law or legal process
- Other Owners: Limited information for co-ownership coordination
- Business Transfers: In connection with mergers or acquisitions
4. Data Security
We implement industry-standard security measures to protect your information:
- 256-bit SSL encryption for all data transmission
- Secure data centers with 24/7 monitoring
- Regular security audits and penetration testing
- Employee access controls and training
- PCI DSS compliance for payment processing
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt-out of marketing communications
- Request data portability
- Lodge a complaint with supervisory authorities
6. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze site traffic and usage patterns
- Personalize your experience
- Provide targeted advertising
You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.
7. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the information.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers in compliance with applicable laws.
9. Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations. Typically, ownership records are retained for 7 years after the end of your ownership period.
10. California Privacy Rights
California residents have additional rights under the CCPA:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
11. Updates to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or through our platform. Your continued use of our services after changes indicates acceptance of the updated policy.
12. Contact Us
For privacy-related questions or to exercise your rights, contact us at:
Sweetgrass Estates LLC
Privacy Department
Email: info@sweetgrassestates.com
Phone: 1-800-SWEETGRASS